You accept these terms and conditions in their entirety when you book online or pay your deposit instore. If you are under the age of 18, you agree that you have reviewed and accepted these terms with your parent or legal guardian. We will assume that this is the case and will provide our services on this basis.

November is one of our busiest times of year so to so to ensure fairness and availability to all our clients, we’ve introduced a few important guidelines regarding the payment of the remaining hire fee:

Final Balance Deadline

 To secure your dress during peak season:

• Your remaining hire fee must be paid in
  full at least 2 months before your hire start date.

What Happens If It’s Not Paid on Time?

• If the balance isn’t received by the deadline, your booking will be automatically cancelled.
• Your deposit will be forfeited, and
  unfortunately, no refunds or store credits will be issued.

Why This Matters

 This policy helps us manage our inventory effectively and allows dresses to be made available to other clients if a booking is not confirmed in full.

Our Tip? Plan Ahead!

Make sure to set a reminder and lock in your payment early so your dress is guaranteed. If you’re unsure about anything or need help, just reach out—we’re here for you every step of the way.

We know how important it is to find the perfect gown—and how quickly plans can change. Whether you're locking in the dress or need to change direction, we’ve got a fair and flexible policy to guide you.

Booking Deposits

To secure your dress for your hire date, we offer the option to pay a deposit of $100 or $200, depending on the dress.

• This deposit is part of your total hire fee (not an
  extra cost).
• You’ll see the deposit amount clearly listed when you book.

If You Need to Cancel

We don’t offer refunds for cancellations, but
depending on how far in advance you cancel, you may be eligible for store credit.

If You Cancel 30+ Days Before Your Hire Date:

• Paid a deposit only?
  You will receive a store credit for the deposit amount.
• Paid in full?
  You’ll receive a store credit for the total amount paid

If You Cancel 30 Days or less Before Your Hire Date:

• Paid a deposit only?
  The deposit is forfeited and unfortunately no store credit or exchange is available.
• Paid in full?
  You’ll receive a store credit for the total amount paid less the deposit.
  

Paid in full and want to switch to a different dress for the same date?
You can change your booking for a $50 late notice fee.

While the garment is in the client’s possession:

• Notify The Formal Gallery of any defects or damages to the garment within 5 hours of pick up/delivery of the garment.
• Use a clutch / handbag which is smooth on the back (no embellishments), no cross body bags and no diamante bracelets or corsages with diamante wristbands. To protect the fabric from pulls.
• Do not attempt to iron, alter or clean the garment in any way.
• Do not apply fake tan within 48 hours of wearing the garment.

Valid for 12 months from the date of issue.

Once the store credit is used no exchanges or credits can be applied further (this includes but is not limited to date changes or dress changes).

Final Tip:

Life gets busy fast! Double-check your event date before booking, and if anything changes, reach out early so we can help you with the best options.

The 4-day hire period commences on the "delivery" or "collection" date of booking.

When the garment or goods are not returned by the agreed date The Formal Gallery will charge additional hire fees until returned. The client authorises Formal Gallery to deduct such additional fees from the client’s credit card which was provided at the time of placement of the order. Such additional charges shall be charged a fixed rate of $50 for each day overdue.

If the Client has not returned the garment or goods within 15 days after the return date, Formal Gallery will consider this as non-returned and will either charge the Client’s credit card, or email the client an invoice to pay for 100% of the recommended retail value of any goods not returned.

Some garments cannot be posted due to their delicate nature. Formal Gallery uses Australia Post Express Satchels, which enable next day delivery in most areas. Clients should refer to the Australia Post website for further information on the Guaranteed-Next-Day-Delivery network in Australia. If the client’s location is out of the Express Post network, it will take more than one business day. The fee is $40 for return postage. The return envelope provided is addressed to our business and must be posted by the client into a yellow post box by 5pm on the agreed end date. No other form of return mail is permitted.

Once the garment is received by the client for their event date, there are strictly no refunds. The Formal Gallery recommends booking a try-on in the Boutique. For online bookings, clients can refer to the sizing chart and email for sizing advice. 

Formal Gallery can conduct temporary hemming or alterations, on certain dresses, for a fee. Formal Gallery also cleans the garments between hires. The client agrees that they will not clean, press, alter or repair the garment in any way.

The client acknowledges that the garment or goods they are hiring will not be in original condition and may show some signs of wear and tear. The client shall notify Formal Gallery of any significant defect or damage they have noticed within 5 hours of pickup/delivery of the garment. Whilst we endeavour to provide quality garments for hire, no reimbursement or discount will be provided for signs of wear and tear.

There are strictly no returns or exchanges on any ex-hire sale items.

Formal Gallery owns (or licenses from third parties) all images, copyright, trademarks and other intellectual property used under our brand (unless otherwise credited to the owner). Use of this content without our express permission is a breach of copyright.

When a client makes a booking, we automatically collect certain information from you, including name, billing address, shipping address, email address, phone number and payment information (including credit card numbers). We will also use this order information to communicate with you, and you can “opt out” of e-newsletters at any time. We will not share your data with third parties.

To the maximum extent permitted by Australian Consumer Law, we make no warranties about our services or our content under these terms. We reserve the right to terminate your access to our services and we will not be responsible for any loss or damage that may arise as a result.